Boner_18
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Ok.
Unfortunately with a non-paid item you have to allow the original non-paying buyer the opportunity to respond. Should they not pay or respond you will get a final value credit, the 15.20 charged by ebay will be reversed. You do have to wait the alloted time to let the process play out, don't send any more communication now that ebay is dealing with it.
AFTER the non-paid item is processed you can offer second chance. I would appologize to the second chance buyer, tell them the original buyer hasn't paid and should they not complete the sale you will re-issue the second chance. Yes, the final value is only charged based on an actual sale.
Unfortunately with a non-paid item you have to allow the original non-paying buyer the opportunity to respond. Should they not pay or respond you will get a final value credit, the 15.20 charged by ebay will be reversed. You do have to wait the alloted time to let the process play out, don't send any more communication now that ebay is dealing with it.
AFTER the non-paid item is processed you can offer second chance. I would appologize to the second chance buyer, tell them the original buyer hasn't paid and should they not complete the sale you will re-issue the second chance. Yes, the final value is only charged based on an actual sale.