Hooligans Sportsbook

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You are now chatting with 'Diego'
Diego: Welcome to our Live Chat Department, my name is Diego. How may I be of assistance?
cr126808: Hi diego
cr126808: i requested a transfer to pinnacle yesterday
cr126808: i checked earlier and you all said pinnacle refused the transfer because i can't receive transfers
Diego: I will be happy to help. May I first have your account number, please?
cr126808: i emailed pinnacle and they said they have no record of any contact from you and that I can receive transfers

Diego: For security reasons, will you please confirm your password?

Diego: Thank you! I appreciate it…
Diego: Yes sir, unfortunately it seems that your account cannot do transfers with Pinnacle any longer as per management...
cr126808: why not>
cr126808: ?
Diego: Unfortunately is a decision made by our management...
cr126808: I'm gonna need a reason
cr126808: or to talk to the manager
Diego: I do not have nor handle that information, I'm sorry..
cr126808: then transfer me to someone that does
Diego: My sincere apologies for the inconvenience but in order to transfer to them you will need to withdraw..
cr126808: Ah no.
Diego: Are you able to hold while I check on that for you?
cr126808: yes
cr126808: why was i lied to this morning then?
Diego: Sir, it seems that you cannot do transfers due to that you are not in the list of accounts that can...
Diego: My sincere pologies sir..
cr126808: Why not
cr126808: I have done plenty of transfers before?
Diego: I understand but unfortunately you are not in the list to do transfers to Pinnacle, therefore we cannot do the transfer..
cr126808: Whose list?
cr126808: this morning you told me I wasnt on pinnacles list
cr126808: but in fact i am
Diego: No, I mean in managements list...
cr126808: OK what is the reason I am not on the list?
cr126808: Why was I lied to yesterday and this morning?
Diego: I understand sir, but you weren't lied to, my coworker told you you were not on the list. I understand she might have misspelled telling you it was Pinnacle's list, but is our managements list...
cr126808: Ok fine.
cr126808: Explain to me why I am not on the list and how do I get on the list
cr126808: Can I transfer to other books?
cr126808: You all can't process normal payouts
cr126808: and you want to deny transfers
Diego: Unfortunately is the list of accounts they only handle and since you were also banned from the loyalty program after being considered a non recreational player is an option they can remove from the account..
cr126808: That's not English.
cr126808: Recreational players don't transfer to pinnacle
Diego: Yes sir...
Diego: I understand your frustration sir, and I do apologize but management made the decision...
Diego: May I assist you with anything else?
cr126808: Can you answer WHY
cr126808: Can I transfer to other books?
Diego: No sir, all I can tell you at the moment is that they are the only ones who can deal with the list and I believe you cannot transfer to other books..
Diego: The transferring option has been removed from the account..
cr126808: So you all have Zero withdrawal options at the moment
Diego: 'No sir, you do have the option to withdraw...
cr126808: i did withdraw via ach it got canceled because your processor got arrested
Diego: No sir, not at all..
cr126808: Not at all what
Diego: It was not arrested...
cr126808: Shut down, whatever
cr126808: can i do player to player transfers?
Diego: Yes sir, the processor was having some issues but it is still an option for you..
Diego: To use ACH...
Diego: But transfers is no longer an option./..
Diego: ...*
 
just seeing this for the first time. I gather it's durito's runningchat log.

lmao what a chat

but that epitomizes what you often get from CS at a variety of books

they just keep repeating the same stuff without addressing what you're asking
 
Diego: I understand but unfortunately you are not in the list to do transfers to Pinnacle, therefore we cannot do the transfer..
Click to expand...

I mean this explains it all right here, does it not? you are not in the list to do transfers to Pinnacle, therefore, they CAN NOT do the transfer.

This guy is a pro.


What a bunch of bs. Makes me angry just reading it and I have done like, maybe 3 withdrawals my entire life.
 
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